Refund and Cancellation Policy

1. Definitions

• Tour package — travel services offered together (for example, transportation, accommodation, excursions) as presented on the booking page.
• Booking date — the date when the order for the tour package is created on the website and accepted by the business.
• Start date — the first day of the tour package, as stated in the itinerary.

2. Cancellation by the consumer

If you cancel, refund eligibility depends on the timing before the Start date and on non-refundable third-party costs (for example, tickets and confirmed reservations), which may be retained.

• Cancellation made more than 14 calendar days before the Start date: you may request a refund, minus documented non-refundable costs.
• Cancellation made 7–14 calendar days before the Start date: refund may be reduced, minus documented non-refundable costs.
• Cancellation made less than 7 calendar days before the Start date: refund is limited, and non-refundable third-party costs are not refundable.

3. Cancellation or changes by the business

If we must cancel or significantly change the tour package, we will notify you as soon as possible. Where legally applicable under Ukrainian consumer protection rules, you can choose a refund or an alternative option.

This policy is provided in compliance with the consumer protection framework, including the requirement to enable consumer dispute/complaint pathways under Закон України "Про захист прав споживачів", Про захист прав споживачів.

4. Refund processing

• Refunds are processed after we confirm cancellation and the relevant travel documentation status.
• Processing time depends on your payment provider and typically takes several business days after approval.
• Refunds are made to the original payment method, unless you agree otherwise.

5. Transfer to another participant

In some cases, you can request a transfer to another participant. Transfer is subject to availability and may require additional charges if third-party providers impose name-change fees.

6. Consumer dispute and complaint

If you have a complaint related to the tour package, contact us using the details in the footer. Where applicable, disputes can be resolved through out-of-court complaint mechanisms recognized under Закон України "Про захист прав споживачів", Про захист прав споживачів.