Privacy Policy

1. Controller and contact details

The personal data controller for the processing described below is routeprismhub.com (LLC).

• Legal entity: LLC, registration code (EDRPOU): 10198932
• Address: 12/15 Khreshchatyk St, Kyiv, 01001, Ukraine
• Email: contact@routeprismhub.com
• Phone: +380 963 765 5777
• Managing Director: Elena Anderson

2. Personal data we collect

Depending on how you interact with us, we may collect personal data such as:

• Contact details: name, email address, phone number
• Request details: information you include in messages or forms
• Other data you provide voluntarily

3. Purposes and legal basis

We process personal data in compliance with Ukrainian data protection rules.

• To respond to inquiries and contact you — on the basis of consent or other lawful grounds, as applicable.
• To manage business communications — for legitimate interests, where permitted, or on other lawful grounds.
• To provide services you request — where applicable, on lawful grounds related to your request and transaction.

If you provide data via forms (including your contact details), we process it under the framework of the Закон України "Про захист персональних даних", Про захист персональних даних, including obtaining legally required consent/grounds and providing required notices.

4. Data processing when offers are made at a distance

If we conclude arrangements with consumers at a distance through the website, we provide the legally required consumer information enabling lawful acceptance and, where applicable, withdrawal/termination rights under the Закон України "Про захист прав споживачів", Про захист прав споживачів.

If a distance sales/booking relationship is concluded via the website, we also provide information about our e-commerce business entity as required by the Закон України "Про електронну комерцію", Про електронну комерцію.

5. Sharing and recipients

We may share personal data only when necessary for the purposes above, including with service providers acting on our behalf (for example, hosting, email delivery, and support), subject to appropriate safeguards and data processing limitations.

6. Storage and security

We store personal data for as long as needed to fulfill the purposes described in this Policy, and to comply with applicable legal requirements. We implement reasonable organizational and technical measures to protect personal data against unauthorized access, loss, misuse, or alteration.

7. Your rights

Under applicable Ukrainian law, you may have the right to:

• Access your personal data
• Request correction or update of inaccurate data
• Request deletion or restriction of processing in the cases provided by law
• Withdraw consent where processing is based on consent (without affecting processing already carried out before withdrawal)
• Object to processing in cases provided by law

If consumer dispute mechanisms apply, we will consider complaints through legally recognized routes under the Закон України "Про захист прав споживачів", Про захист прав споживачів.

8. Complaints and out-of-court dispute

If you have a complaint related to our activities or services, please contact us using the details in Section 1. Where the consumer dispute process applies, you can also use out-of-court dispute mechanisms recognized under the Закон України "Про захист прав споживачів", Про захист прав споживачів.

9. International transfers

We process data in accordance with applicable Ukrainian requirements. If data is transferred or made accessible across borders, we take steps intended to ensure appropriate protection.